Shipping policy

Welcome to Alien Rider! We strive to get your order to you as quickly as possible. Below you will find our shipping policy with all relevant information about our shipping processes.

• Orders are processed and shipped within 1-2 business days after payment is received.

• Orders placed on weekends or holidays will be processed the next business day.

• We offer various shipping options to meet your needs. Shipping costs are calculated at checkout and depend on the chosen shipping method and your location.

• Free shipping is available for orders over €100, unless otherwise stated.

• Packages are delivered within 8-12 business days, regardless of location.

• Please note that these delivery times are estimates and may vary due to unforeseen circumstances beyond our control, such as customs delays or postal services.

• Once your order is shipped, you will receive a shipping confirmation email with a tracking code. This allows you to track your package until it reaches your door.

• At Alien Rider, all customs duties and taxes are included in the sale price of our products. This means you will not incur any additional charges upon receiving your package, regardless of your location. We pride ourselves on being the only provider offering this convenience.

• We do our utmost to ensure your order arrives safely and intact. If your package is unfortunately lost or damaged during transit, please contact us within 7 days of the estimated delivery date at info@alienrider.eu. We will do our best to find a suitable solution.

• For information on returns and exchanges, please refer to our return policy.

• If you have any questions about your order or our shipping policy, please feel free to contact us at info@alienrider.eu.

Thank you for shopping at Alien Rider!